Frequently Asked Questions
1. Payment
2. Ordering
3. Returns
3. Shipping / pickup
4. Delivery times
5. Complaints
6. Lighting Ecolighter
1. Payment
Payment methods at Eco-lighter.com
Eco-lighter.com offers you the most common payment methods available within Europe. You can find all payment methods under the tab at the bottom of the page.
2. Ordering
Ordering process
1) Create an account on the website www.Eco-lighter.com (useful for future orders!).
2) Choose from all our products those you prefer and add them to the shopping cart.
- Have you chosen the correct products?
- Have you taken the delivery time into account (avg. 1-3 working days)?
3) Choose checkout
- Are there any special instructions or notes we should consider?
4) Check your address and contact details
- Is the address correct?
- Are your contact details correct?
- Would you like to be kept informed about promotions etc. via our newsletter?
5) Shipping
Netherlands & Belgium - Under €35,- we add €3.95 as shipping costs. Above €35,- shipping is free!
France, Austria & Germany Under €50,- we add €9.95 as shipping costs. Above €50,- shipping is free!
3. Returns
For more information about returning your order, see the instructions under the heading 'returns'.
4. Delivery times
The delivery times at Eco-lighter.com are on average between 1-3 working days for the BeNeLux.
For Germany, France & Austria, this is on average 2-4 working days.
When a product is out of stock, we mention this in the first paragraph of the product page (also for pre-order, then we mention an expected delivery time).
5. Complaints
Of course, it may happen that you are not satisfied or have a comment about our product, service, or delivery. In that case, we always ask you to contact our customer service. You can do this via 'contact'. For more information about warranty, please see our warranty policy.
Email to: eco-lighter@hotmail.com
6. Lighting Ecolighter
For more info about lighting, check the following handy pages!
- Lighting fireplace
- Lighting BBQ/Plancha
- Lighting for survival or camping
In this video, BBQ Boss (+2K subscribers on Youtube) can show what the difference is between Eco-Lighter and fire starters for the BBQ! 🔥
Europe's number 1 firelighter block
For barbecues, griddles, Kamado Joe, Big Green Egg, wood stoves, and more.
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Ecolighter Classic - Eco fire starter block - pack of 10 pieces
360 reviewsRegular price €4,95 EURRegular priceUnit price / by€9,95 EUROffer price €4,95 EURBargain! 🥵 -
Eco-Lighter Mini – 32 pieces | Specially for Green Egg & Kamado Joe
2 reviewsRegular price €5,95 EURRegular priceUnit price / by€12,95 EUROffer price €5,95 EURBargain! 🥵