Warunki świadczenia usług

GENERAL TERMS AND CONDITIONS OF SALE

Last update on: 04-04-2024

Seller's contact information

 

The webshop, eco-lighter.com (hereinafter: "The Webshop"), is the property of ECOWSE B.V., a private limited company with its registered office in the Netherlands, registered under the Chamber of Commerce number: 93410387 ('the Seller').

 

Returns

Ecolighter - Ecowse B.V.Sonseweg 635632NB EindhovenNederland__________________

NL/BE Eco-lighter.com

 

 Definitions

 

 

'Item(s)': Goods, which can be purchased on the Webshop.

'Consumer': Any natural person who purchases the Items made available by the Seller on the Webshop exclusively for non-professional purposes.

"Buyer": Any party acting as a buyer of the Seller's Items, whether a natural person/Consumer or a legal entity.

'Force majeure': A situation of force majeure refers to (but not limited to): labour dispute, natural disaster, fire, mobilisation, epidemic or pandemic, embargo, prohibition of exchange transfer, rebellion, lack of means of transport, general supply problem, restriction of employment and energy and any other event beyond the control of the Seller, the (temporary) cessation of activities or production by the manufacturer of (parts of) the Goods,  as well as the influence of legal, regulatory or other regulations that prevent certain (parts of) the Items from no longer being produced or offered.

"Party" means Buyer or Seller.

"Parties": Buyer and Seller.

"Seller" means NAME as defined in Section 1.

General

 

 

These General Terms and Conditions of Sale apply to all sales by the Seller of Items to a Buyer via the Webshop. They supersede any previous general terms and conditions of sale of the Seller. The possible application of general terms and conditions of sale of the Buyer or any other third party is also expressly excluded.

In order to place an order, the Buyer must be at least 18 years of age or older. If the Seller becomes aware that the order has been placed by a minor, it reserves the right to refuse the order.

By placing an order on the Webshop, a distance sale is created between the Parties.

By placing an order with the Seller via the Webshop, the Buyer is deemed to accept these General Terms and Conditions of Sale in full and without any reservations.

Exceptions to these General Terms and Conditions of Sale are subject to the specific written approval of the Seller.

The possible nullity of any provision of these General Terms and Conditions of Sale shall in no way entail the nullity of the other provisions. In that case, the parties will make every effort to replace any void provision with an equivalent and valid provision.

The Seller reserves the right to change these General Terms and Conditions of Sale and the prices at any time as long as the agreement has not yet been concluded.

 

 

Order & Confirmation

 

 

To purchase an Item online on the Webshop, the Buyer must press the shopping cart icon and then the "checkout" button. To complete the order, you must fill in your billing information or log in via your personal account where your billing information has already been entered in advance. The Buyer can then select their preferred delivery method (shipping or pickup) and a payment method. This information will then be repeated before the Buyer can give his consent to the placing of the order.

The Seller assumes that the invoicing information entered by the Buyer is correct. The Seller is of course not liable in the event of fraud or deceit or in the event of errors by the Buyer as a result of which an order cannot be fulfilled or can only be carried out with delay.

If the ordering process has been successfully completed, the order will be confirmed to the Buyer by e-mail. Attached to the e-mail, both the General Terms and Conditions of Sale and the invoice will be attached in PDF format.

The order confirmation and invoice will be kept by the Seller for as long as it is legally permitted. The Buyer can obtain it again and again on express request.

 

 

Praise

 

 

All prices on the Webshop are shown in EUR and include VAT unless otherwise stated.

Discounts or promotions are valid for the duration as indicated on the Webshop, Facebook of Eco-lighter.com

 

 

Payment method

 

 

The Seller reserves the right to refuse any order from a Buyer with whom a dispute is pending or with which a dispute has already arisen in the past.

The Buyer's bank account will be debited upon confirmation of the purchase, and the payment will only become effective once the Buyer's bank has given its approval to the Seller regarding the payment.

In the event that the Buyer's bank refuses payment, the order will be automatically cancelled.

The Seller accepts the following payment methods: iDeal, Bancontact, bank transfer, Mastercard, Visa and PayPal.

The Buyer assures that it is entitled to make online payments using any of the above payment methods and that there is sufficient coverage in the bank account to cover all costs arising from the transaction.

 

 

Delivery of the order

 

 

If the Buyer places an order on the Webshop before 23:59, the order will be prepared for shipment the next working day.

The duration of the delivery period depends on the following two factors, but will always be a reasonable period:

The availability of the Item in the Seller's inventory. If the Item is not in stock, the delivery time may take longer. The Seller will inform the Buyer of this before the order is placed in the description of the Item on the Webshop.

The location where the order is to be delivered, country/address.

The shipment of the Goods is made from the depot in the Netherlands which is located at the address as stated above. The Seller will use the delivery service DPD for the delivery.

No shipping costs will be charged

The Items will be delivered in a box or tightly closed envelope, including a clear (if necessary) assembly instructions, the instructions for use.

 

 

Right of Withdrawal for Consumers

 

 

If the Consumer wishes to cancel the purchase after delivery, he must inform the Seller in writing by e-mail by filling in the withdrawal form (https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf) or any other unambiguous statement within 14 days of receipt of the Items.

In that case, the articles must be submitted by the Consumer as soon as possible, but in any case within 14 days following the notification as indicated under 9.1. to be returned to the address of the deposit as mentioned above. The Items must still be packed in their original packaging and must be unused.

The shipping costs for the return of the Goods from the Consumer to the Seller are always at the expense of the Consumer.

Upon receipt of the returned, unused Items, the original packaging will be checked and if there are no damages, the amount due will be refunded to the Consumer in the same way as the payment was made at the time of ordering.

In the event of damage to the packaging and/or the Items, the Consumer will be notified by email by the Seller. In that case, the Consumer is not entitled to a refund of the Items. In that case, the Items will remain at the Consumer's disposal for 14 days at the depot or will be returned to the delivery address specified at the time of ordering at the consumer's request.

 

 

Force majeure

 

 

Any order for Items may be cancelled by the Seller after simple written notice and without compensation or its execution may be postponed if a Force Majeure situation occurs.

In the event of a delay in the execution of the order of Items due to Force Majeure, the Buyer also has the option, if the situation of Force Majeure persists for more than 14 calendar days, to cancel the order without being liable for any compensation.

 

 

Guarantee

11.1. Returning faulty and/or damaged Items is only possible if the Buyer informs the Seller within 8 calendar days after receipt of the Item by e-mail in order to obtain a return agreement from the Seller.

 

11.2. In the event of a return agreement, the Seller will replace the Item, or, in consultation with the Buyer, provide an alternative Item or refund the price of the returned Item. In any case, the Seller will never be obliged to pay any compensation.

 

11.3. In the event that the Buyer is a Consumer, the Buyer will be able to benefit from a warranty of two years from the date of delivery for any lack of conformity that manifests itself within two years, unless the Item has a shorter lifespan. In this case, the warranty is limited to the lifetime of the Item. This guarantee can only be invoked if the Consumer reports it within two months of discovering the lack of conformity.

 

 

 

Liability

 

 

12.1. The Seller shall not be liable for damage suffered by the Buyer or a third party as a result of the non-functioning or improper functioning of the Items, as well as for damage resulting from untimely, incorrect or incomplete deliveries or provision of the Items. There will also be no liability on the part of the Seller if the Items are misused by the Buyer or a third party.

 

12.2. Under no circumstances shall the Seller be held liable for any indirect, consequential, immaterial or trading loss. In the event of liability for direct damage, any compensation will never exceed the amount of 10x the value of the Items purchased.

 

12.3. However, any limitation of liability in Articles 12.1 and 12.2 shall not apply if the damage is physical, injury or death.

 

 

 

Complaints

 

 

If, for any reason, the Buyer is not satisfied, he can always contact the customer service who can be reached at the contact details mentioned in article 1 from Monday to and including during opening hours from 09:00 to 16:00. Customer service will respond as soon as possible, but no later than within 14 days, to try to resolve the complaint as quickly as possible and to your satisfaction.